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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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debbie sundberg

November 3, 2025

5  out of  5
rating by debbie sundberg
"Joe has been our agent since he took over from Bob. Him and his team have taken great care of us. Home and car insurance. He and his team are Knowledgable and gracous in answering all my questions on my fact finding missions, worries and concerns. They were wonderfully helpful when we had to put a claim in. I would highly recommend Joe, David and the rest of the team."
We responded:
"Thank you Debbie for the great comments! We appreciate you very much!"
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Robert Jock

November 3, 2025

5  out of  5
rating by Robert Jock
"Very friendly and was enthusiastic about answering any questions! Great personality!"
We responded:
"Appreciate these great words Robert!"
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Keiia Burkey

November 2, 2025

5  out of  5
rating by Keiia Burkey
"Very professional and helpfull One of my payments was lost in the mail and they were kind enough to call me and let me know so I can make the payment over the phone so my insurance didn’t get canceled that’s professionalism and you don’t get that too much anymore. Everything is just computerized now, so I like the personal touch"
We responded:
"Thank you!!!"
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Angel Velez

October 30, 2025

5  out of  5
rating by Angel Velez
"It was quick, efficient, and fair pricing. Thanks for the help"
We responded:
"Thank Angel!"
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nelsy quinlan

October 29, 2025

5  out of  5
rating by nelsy quinlan
"Robert was very courteous when I called. Was very helpful in faxing over my information to my mortgage company. Also liked the fact that he called me by my Name several times during our conversation. Excellent customer service. Kudos to Robert!!!"
We responded:
"Glad we can be your good neighbor!"
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Jackie Tobolski

October 28, 2025

5  out of  5
rating by Jackie Tobolski
"Madeline was extremely helpful and efficient in addressing my questions and handling my inquiry to the office. Madeline is the example of why I choose this office. Thank you Madeline!"
We responded:
"Love these kind words! Thank you!"
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rebecca Orzeszek

October 23, 2025

5  out of  5
rating by rebecca Orzeszek
"Great service! Very nice and very good at explaining everything!"
We responded:
"Rebecca, thank you for your trust in us! We appreciate your business! Joe Czaja State Farm"
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Sandy Tidwell

October 23, 2025

5  out of  5
rating by Sandy Tidwell
"Madeline was very friendly and efficient at helping me pay my bill over the phone 🤩 10-23-25"
We responded:
"Thank you for the positive review! Joe Czaja"
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Kim Bandura

October 20, 2025

5  out of  5
rating by Kim Bandura
"Wonderful and friendly customer service - took care of my needs quickly and efficiently!!"
We responded:
"Thanks for this great post Kim!"
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Eduardo Rojas

October 17, 2025

5  out of  5
rating by Eduardo Rojas
"I am glad they were able to safe some money also added value to our car insurance"
We responded:
"Glad we can be there for you! Appreciate you and your business!"
Profile photo of Marques “Mr. Grimace” Richardson

Marques “Mr. Grimace” Richardson

October 16, 2025

5  out of  5
rating by Marques “Mr. Grimace” Richardson
"Good smooth process. Madeline actually helped me out pretty well"
We responded:
"Thank you!"
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Dawn Sacilowski

October 16, 2025

5  out of  5
rating by Dawn Sacilowski
"Dave was very helpful and answered all my questions. He made it easy to understand policies."
We responded:
"Thank you! We are happy you are happy! Joe Czaja"
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FaF Kat

October 16, 2025

5  out of  5
rating by FaF Kat
"Perfecto"
We responded:
"Grazie"
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Hoffman Jen

October 14, 2025

5  out of  5
rating by Hoffman Jen
"Rob and Dave answered all our questions. They both took their time talking with us. Thank you"
We responded:
"Thank you Jen! Glad we can help…Joe"
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Lorne Catalano

October 10, 2025

5  out of  5
rating by Lorne Catalano
"Every time I call the office someone answers and is available to provide info I need. I’m not getting a call center"
We responded:
"Lorne, thank you for your vote of confidence! Joe Czaja State Farm"
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Donad Webster

October 8, 2025

5  out of  5
rating by Donad Webster
"I received excellent help with my problem , Thank you to the young man that helped me."
We responded:
"Thank you for your business! "
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Kristi Smith

October 8, 2025

5  out of  5
rating by Kristi Smith
"Very friendly, knowledgeable!"
We responded:
"Thank you Kristi!"
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Anne Kajfasz

October 7, 2025

5  out of  5
rating by Anne Kajfasz
"I called the State Farm Lancaster office and spoke with Rob L. I had a question about a homeowner insurance bill I’d received and I then I also changed my payment method. Rob took care of both of these items in a timely and professional manner. He was wonderful to deal with. I felt very confident that I was in good hands and didn’t have to worry about anything. Joe Czaja I’m always more than satisfied when I call your office for service. Everyone in the office is very friendly and always helpful."
We responded:
"Thank you Anne! Means so much to get great feedback!"
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Oleksii Klimantov

October 5, 2025

1  out of  5
rating by Oleksii Klimantov
"This was an absolutely terrible experience with this company. They kept increasing my rates without any notice and even tried to scare me with penalties when I politely asked to cancel my policy because I was moving to another state. Their main manager seemed focused only on taking as much money from me as possible. After two years with them, all I got was stress and disappointment. Stay away — they only care about your money, not about helping customers."
We responded:
"Appreciate the stars! "
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Marina

October 1, 2025

5  out of  5
rating by Marina
"Dave S. was very helpful in reviewing and explaining my policies. He answered all the questions I had. Thank you!"
We responded:
"Glad we can be your great neighbor!"
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Sarah Biddlecom

September 30, 2025

5  out of  5
rating by Sarah Biddlecom
"Very friendly & knowledgeable."
We responded:
"Thanks Sarah!!"
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Nicole McCoy

September 25, 2025

5  out of  5
rating by Nicole McCoy
"Very professional and helpful. Offered discounts I was eligible for and made sure I understood my policy."
We responded:
"Glad we can be your good neighbor! Joe"
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Chris Howland

September 19, 2025

5  out of  5
rating by Chris Howland
"They were very straight foward with no bs."
We responded:
"Appreciate you too Chris!!"
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Rick Hennigan

September 15, 2025

5  out of  5
rating by Rick Hennigan
"The guys I spoke with were quite affable and knew what they were talking about."
We responded:
"Appreciate your positive feedback Rick!"
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Cinders G

September 12, 2025

5  out of  5
rating by Cinders G
"Dave S Has patience. Did a Auto insurance update and a life insurance plan for me on the phone. I care for my Mom and it is hard to get out sometimes. There were many pauses during our call for Momma needs. Thanks for the answers to my questions and cost saving suggestions. We have been with State Farm for decades. The personal care is why. Thanks again."
We responded:
"Happy to be your good neighbor! "